Telephones
Information Technology

The IT Network team will begin migrating staff and faculty to Teams Voice in the summer of 2024. The Network team is working through campus one department at a time. If you would like to set up your department early, please contact AskIT@fortlewis.edu.

1. Physical landline phone removal

   Current CISCO phones are incompatible with Teams Voice, so physical phones will be removed to utilize Teams App calling. To request a hardline phone, contact AskIT@fortlewis.edu.

   • If you need a hardline phone, departments bear the cost of $250 for a one-time equipment. This will appear in IT Billing.
   • Department requiring common area shared phones will also incur a $4/month calling plan subscription. This will appear in IT Billing. 
   • You can alternatively purchase a Teams-compatible headset with your supervisor's approval on a p-card. Reach out to IT if you have questions about compatible brands. 

   For more info on the physical phone, common area calling needs, or headset requests, please contact AskIT@fortlewis.edu.

2. Phone number updates
   • Local Durango phone numbers will be provided to unify FLC numbers for those with COVID-era cloud numbers.
   • Adjunct faculty will get individual phone numbers at no additional cost for shared extensions.
   • Existing 4-digit extensions remain, but require dialing the full 10-digit number.
3. Post-migration
   • We will email you new phone numbers (if reassigned) and voicemail setup instructions. You will need to re-record your voicemail greeting.
   • Departments that use call queues and call attendants will receive additional training and setup coordination as needed.
   • Update email signatures to include the full 10-digit number. Update your signature with the professional email signature template provided by the Marketing & Communication Department.
   • Use the Calls tab in Teams to dial out; no additional access number is needed.
   • Voicemails can be accessed in Teams and will be sent to Outlook. Deleting from Teams deletes from email, so exercise caution.
   • Remote employees must set their location in Teams when working off campus for emergency services compliance. This data is only shared with emergency services to ensure compliance and that your call is directed appropriately for assistance. Your location can be updated anytime from the Teams Calls tab underneath the number pad.
   • Group voicemails will be accessed from the group mailbox in Outlook.
   • No international calling is available; use our FLC Zoom, Teams meetings, or other options.
   • No need to submit separate E911 tickets to AskIT.

• Navigate to the Teams app from your Desktop icon
• Select the Calls tab on the left column
• Use the number pad to dial out. Remember to enter the full 10 digit number. (ex. 970-123-4467)
• You can also call back someone in your History list by hovering over the call record, and selecting the Call button. 
• For internal phone calls to other staff or faculty, you can find individuals using the Search bar at the top of Teams. Select the individual and hover over their profile picture until you see the call icon, and select. 
• Your assigned work phone number is always displayed below the number pad.

1. Open Microsoft Teams on your device.
   • Select the three dots (ellipsis) on the bar across the top of the window to the left of your profile picture and choose Settings
   • 
2. From Settings, navigate to the Calls section.
   • In the left column, select Calls. You can personalize other call settings from this page as desired.
     
3. In the Calls section, scroll down to Manage Voicemail.
   • Under Record a custom greeting, select Record a greeting to personalize your voicemail greeting.
   • Follow the prompts in the voicemail audio prompt call to record your message. End the call when prompted to finish.
     
     
     

IT will continue to add training resources for managing call settings in Teams. In our early stages of implementation, please access the comprehensive Microsoft Teams Voice training that covers a full range of call management topics.

Review our IT solutions article Microsoft Teams Calling- How to Make a Call, Find Your Phone Number & Record a Voicemail Greeting for more instructions.